Luxembourg Str. 208
Phone 0800 - 0 73 62 62
+49 (0)2 21 . 29 19 66 22
How can we help you?
Here are the most common general questions:
To recipients in Germany and Austria we send free of charge from an order value of 25€, below that you pay a flat rate of 5€.
You can find all details about the shipping costs on the page Shipping and delivery costs.
Pay your order comfortably with one of the following payment methods:
- Amazon Pay
- Invoice (via Paypal)
- Credit card (optional with Paypal or Stripe)
- Direct debit (optionally with Paypal or Stripe)
- Giropay (via Stripe)
- Apple Pay (via Stripe)
- Immediately (via Stripe)
You can find the exact details of the individual payment methods under the link Payment methods.
We usually deliver your national order (DE) with DHL. DHL has a standard delivery time of 1-2 working days. If your order reaches us by 13 o'clock on weekdays it will be shipped the same day.
We pay attention to all relevant safety aspects in your purchase. Of course, we receive the transmission of your order via an encrypted connection.
We will never pass on your data to third parties without your consent, and only to the extent that this is actually necessary for processing, e.g. to the transport service.
If you have sent your order with "Buy now", it will be received by our busy bees almost at the same moment and processed immediately.
You will immediately receive a confirmation of your order with all details by email.
If you send us your order before 13:00 on weekdays, we will pack it immediately and ship it the same day. Otherwise, we will do this the following working day. In any case, you will receive an e-mail notification with the shipping information when your order is shipped, so you can track your delivery if necessary.
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